Return & Refund Policy

Last updated:17th October, 2025

This Return & Refund Policy applies to purchases made on Drimcot Trends (“we”, “our”, “us”). By placing an order through our website, you agree to the terms of this policy. Please read it carefully before making a purchase.

1. Eligibility for Returns

We accept returns for most items within 7 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition as received.
  • All original tags, labels, packaging, and invoices must be intact.
  • Items must not be damaged, stained, or altered in any way. Products returned without proper packaging or tags will not be accepted.

Returns are accepted only if the product is defective, damaged, incorrectly shipped, or significantly different from the description on our website.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Innerwear, lingerie, and undergarments
  • Swimwear
  • Face masks
  • Socks and hosiery
  • Cosmetics and beauty products
  • Accessories such as earrings, scarves, belts, etc.
  • Customized or personalized items

3. Size and Fit

Please refer to our Size Guide before placing an order. Sizing may vary slightly across brands and styles. Returns or exchanges for size issues are accepted only once per order and are subject to product availability.

4. Return Process

To initiate a return, please follow these steps:

  1. Log in to your account and go to the “My Orders” section.
  2. Select the order you wish to return and click on “Request Return.”
  3. Provide clear photos if the item is defective, damaged, or incorrect.
  4. Our team will review your request within 48 hours.
  5. If approved, we will schedule a return pickup through our logistics partner.

Please ensure the product is securely packed for pickup. Items returned without authorization or through unapproved couriers will not be accepted.

5. Inspection and Approval

Once we receive your returned item, it will be inspected by our Quality Control team. We will notify you via email or SMS regarding the approval or rejection of your return request. Approved returns will be processed within 7–15 business days.

6. Refunds

  • Refunds will be processed within 7–15 business days after return approval.
  • Refunds will be issued to your original payment method (credit/debit card, UPI, or wallet). COD refunds will be processed via bank transfer or store credit.
  • Shipping, COD, and convenience fees (if applicable) are non-refundable.
  • In cases where a return is partially approved, we reserve the right to issue a partial refund.

7. Exchanges

Exchanges are permitted for the same product in a different size or color, subject to stock availability. If the requested variant is out of stock, a refund will be processed instead.

8. Return Shipping Costs

  • For defective, damaged, or incorrect products: we bear the return shipping cost.
  • For all other return reasons (e.g., size issues, change of mind): the customer bears the return shipping cost.

9. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images. We will arrange a pickup and replacement at no additional cost.

10. Order Cancellations

Orders may be cancelled before dispatch only. Once an order has been shipped, cancellations are not possible. You may choose to return the item after delivery as per this policy.

11. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your card issuer. If the refund has not appeared after 15 business days, please contact our support team atsupport@drimcot.com.

12. Final Decision

All returns are subject to inspection and approval by our internal team. Drimcot Trends reserves the right to decline a return request if the product fails to meet eligibility conditions. The decision of our Quality Control team will be final and binding.

13. Governing Law

This Return & Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].

14. Updates to This Policy

We may update or modify this Return & Refund Policy from time to time to comply with applicable laws or reflect changes in our business practices. The latest version will always be available on our website.

For any questions or clarifications, please contact our customer care team atsupport@drimcot.com.